Merchant Name: ი/მ სოფიო გეგეშიძე

Identification code: ს/ნ 41650000115

Legal address: Vake-Saburtalo region Vazha-Pshavela 70g

Email: zenithgeorgiaoff@gmail.com

Phone number: 557915146

Merchant's obligations

• The trader is obliged to deliver to the consumer goods that comply with the terms and conditions stipulated in the contract.

• Goods are considered to be in conformity with the terms of the contract if they correspond to the description provided by the trader to the consumer and have the same properties as the sample of goods provided by the trader to the consumer.

• In the absence of a description provided by the trader to the consumer, the goods are considered to be in conformity with the terms of the contract if they are suitable for the purpose about which the consumer informed the trader at the time of conclusion of the contract and to which the trader agreed.

Legal guarantee

• If the goods are found to be defective, the consumer has the right to demand that the trader eliminate the defect (repair or replacement of the goods free of charge, price reduction) or withdraw from the contract.

• Repair and replacement of goods are the primary rights of the consumer. The consumer has the right to require the trader to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires disproportionate or unreasonable costs.

• The goods must be repaired or replaced within a reasonable time (replacement – no later than 10 calendar days from the discovery of the defect, and standard repair – no later than 30 calendar days from the discovery of the defect), so that the consumer does not experience significant disruption, taking into account the nature of the goods and the purpose for which they purchased them.

• Free repair or replacement of goods implies that the trader bears all costs (including postage, labor, and materials) necessary to ensure that the goods comply with the terms and conditions stipulated in the contract.

• The consumer has the right to demand a reduction in the price of the goods or to withdraw from the contract if one of the following conditions exists:
  • The item cannot be repaired or replaced.
  • The trader did not repair or replace the goods within a reasonable time and the consumer lost interest in the performance of the contract.
  • The repair or replacement of the goods by the merchant would cause significant inconvenience to the consumer.
• In the event of withdrawal from the contract, the consumer has the right to demand compensation for damages caused by non-fulfillment of the contract in accordance with the procedure established by the legislation of Georgia.

• The consumer does not have the right to withdraw from the contract if the defect in the goods is minor.

• The consumer has the right to exercise the above-mentioned rights if the defect in the goods was discovered within 2 years from the date of delivery of the goods to him.

• If the consumer discovers a defect in the goods within 6 months of taking possession of the goods, it shall be presumed, until proven otherwise, that the defect existed at the time of delivery of the goods, if this is possible due to the nature of the goods or the nature of the defect. In this case, the burden of proof shall lie with the trader. If the consumer discovers a defect in the goods after 6 months of taking possession of the goods, the burden of proof that the defect existed at the time of delivery shall lie with the consumer.

Order acceptance

• The trader is obliged to process the customer's order within two days of the moment the money is transferred to the bank account. The delivery time of the item to the customer should not exceed 10 days from the date of order processing. 

• The order is considered completed upon delivery of the item to the customer.

• If it is impossible to deliver the item to the customer, the order will be canceled and the amount paid by the customer will be refunded.

• The customer is obliged to inspect the order upon receipt and confirm by signature that the item has no visual defects.

• The trader is obliged to provide the customer with all documents related to the order upon request.

Delivery fee

• თბილისში მიწოდება:5 კგ-მდე -5ლარი, 5 კგ-ზე მეტი-15
• Delivery in regions: up to 5 kg - 10 GEL, more than 5 kg - 20
•  

Unconditional return Politics

• The consumer has the right to withdraw from a distance contract and/or an off-site contract within 14 calendar days without giving any reason.

• This period is calculated as:
  • In the case of a service contract - from the conclusion of the contract
  • In the case of a contract for the purchase of goods - upon receipt of possession of the goods by the consumer or a third party designated by him (other than the carrier)
  • In the case of a partial order of goods by the consumer - after the consumer or a third party designated by him (other than the carrier) takes possession of the last item.
  • In the case of a contract for the regular (determined periodic) delivery of goods - from the moment the consumer or a third party designated by him (other than the carrier) first takes possession of the item.

Return Conditions

• To request an unconditional return of an item, the customer must contact our Facebook page via Messenger or send a request for the return of the item to the following e-mail: zenithgeorgiaoff@gmail.com

• In case of withdrawal from the contract, the consumer is obliged to:

• Return the goods to the trader or a third party designated by him immediately after sending the notification of withdrawal from the contract, but no later than 7 calendar days.
• Pay the direct costs associated with returning the goods.

• If the characteristics of the item do not match the data specified on the site, the item has an original defect, or the item is damaged during transportation, the seller will ensure the return of the product using its own resources.

• The customer is obliged to return the item in full along with all accompanying documents.

• The trader is obliged to refund the amount paid by the consumer within 14 calendar days of receiving the notification of the return of the item. The trader has the right to refuse to refund the amount until the goods are returned or until the consumer receives proof of shipment of the goods, whichever is earlier.

• The refund will be made using the same payment method used by the customer, unless the customer agrees to use a different payment method.
• The consumer's withdrawal from a distance contract automatically results in his/her withdrawal from the related contract and restoration of the original status.

• As a result of the withdrawal from the contract, the obligations assumed by the parties under the distance contract are nullified, and what the parties received through its performance is returned to them.

Exception related to withdrawal from the contract without giving any reason

The contract stipulates that the price of the goods or services supplied depends on changes in the financial market that the trader cannot control.

• The goods or services supplied are made to order by the customer.

• The delivered goods are perishable or have a short shelf life.

• The customer was delivered hermetically sealed goods, their hermeticity was broken after delivery and the goods cannot be returned due to health or hygiene regulations.

• The delivered goods, due to their characteristics, were inseparably combined with other goods at the time of delivery.

• The contract was concluded for the transfer of real estate for non-residential purposes, the transportation of goods, the rental of a vehicle, the organization of meals or services related to recreation, and it indicates a specific date or period for the performance of the contract.

• The contract provides for the provision of a ticket for a sporting or cultural event, except in cases where the contract specifies the possibility, rules and conditions for returning the said ticket.

• The consumer does not have the right to refuse a product or service whose price does not exceed 30 GEL.

Force majeure

• Neither party shall be liable for the full or partial failure to perform its obligations if the failure is caused by natural and technological disasters, fire, hostilities, government decisions, and these events began or developed after the purchase of the order.

• If any of the listed circumstances directly affects the period for the fulfillment of the obligations assumed by the party under these Consumer Terms and Conditions, this period will be extended in accordance with the duration of the force majeure circumstances.

• The party that is affected by a force majeure circumstance is obliged to notify the other party of such circumstance, its possible duration and termination.

• The facts set forth in the notification must be confirmed by the relevant regional: trade, industrial, or other competent authority.

• Failure to notify or late notification deprives the party of the right to use the above force majeure events as a basis for exemption from liability.

Ekaterine Gogolashvili is a legal entity registered in accordance with the legislation of Georgia. Identification number: 39001004951 Legal address: Tbilisi, Vake-Saburtalo district, Vazha-Pshavela 70g.

You may place an order to purchase a product advertised for sale on the Site by clicking on the item you are interested in and following the on-screen instructions. You will have the opportunity to review and correct any errors in your order up to the point where you submit your order by clicking on the “Continue to Secure Payment” button on the “Payment Details” page. After placing your order, you will receive an email (“Order Confirmation”) from us acknowledging receipt of your order and providing an order number and summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to purchase the product. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product has been dispatched (“Dispatch Confirmation”). A contract between us will only be formed when we send you a dispatch confirmation for the relevant product. The contract only applies to the products that we have confirmed have been dispatched in the dispatch confirmation. We will not be obliged to supply you with any other products that may be part of your order until such products have been confirmed in a separate dispatch confirmation. We may not accept your order for any reason and we will not be liable to you or anyone else in such circumstances. We may be unable to process your order if: the product you have ordered is out of stock or has been discontinued; or there is a problem with the authorisation of your payment method.

The price of any product will be stated on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery charges, which will be added to the total amount once you have selected a delivery service. Available options as indicated in the delivery information. Prices may change at any time, but changes will not affect orders for which we have already sent you a dispatch confirmation. We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards by completing the relevant details on the „Payment Details“ page. By using a credit/debit card to pay for your order, you confirm that the card used is yours. All mandatory fields must be completed. Please note that we will only use your information in accordance with our *Privacy Policy*. All credit/debit card account holders are subject to validation checks and authorisation by the card issuer. If your card issuer declines payment, we will not accept your order and will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the decline. We are not responsible for any charges your card issuer or bank may make to you in connection with your order as a result of processing your credit/debit card payment. Our site contains a large number of products and it is always possible that despite our best efforts, some of the products listed on our site may be incorrectly priced. We will correct any such errors as soon as we become aware of them. If the correct price of a product differs from the price listed on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product or refuse your order and notify you.